Refunds and Rescheduling

Effective [EFFECTIVE DATE].

I keep this short so you can read it before you pay. The one-sentence version, which sits beside every price on the site: readings are prepaid and can be moved with 24 hours' notice; memberships cancel in one click and stop at the end of the month or year you've paid for.

Readings

You pay for a reading on this site, through Stripe, and then pick a time in your Sanctuary. Readings are not refundable. A reading you haven't booked yet waits in your Sanctuary and never expires, and that includes every reading in a pack of three or five. Once you pick a time, I hold it for you, and I turn other people away from it.

You can move a reading to another time free of charge, as long as you give me at least 24 hours' notice. Open Bookings in your Sanctuary, or email [CONTACT EMAIL]. You can move a booking up to two times (default); after that, write to me. If you cancel there with at least 24 hours' notice, the reading goes back into your Sanctuary to book another time.

If you cancel with less than 24 hours' notice, or you don't show up, the reading is forfeited and the payment stays with me. If you arrive more than 15 minutes late I may treat the reading as a no-show (default). If I can still see you, the reading ends at the time it was due to end.

If I have to cancel, or I miss a reading, you choose: a new time (the reading goes straight back into your Sanctuary), or a full refund to the card you paid with. If the call drops because of a problem on my side, we finish by phone, or I book the remaining time with you at no charge.

If you're unwell or something serious happens on the day, email me. I'm a person, and I'd rather move your reading than keep your money when life has gotten in the way (default: one goodwill move per client per year, at Rosemary's discretion).

Questions

A written question is paid for in advance, like a reading, and never expires. I answer every question myself. If I can't read for one, I give it back to you to ask again; I don't refund a question once it's answered.

Memberships

Membership renews every month, or every year on a yearly plan, until you cancel. Cancel any time in one click from Sanctuary → Membership, or by emailing [CONTACT EMAIL]. Your membership stays open until the end of the month or year you've paid for, then stops. I don't refund part of a month or year, and I don't refund time you didn't use. Yearly members get an email 15 to 45 days before each renewal, so a renewal never comes as a surprise. (The yearly rule is a default, Rosemary and a lawyer to confirm.)

If you were charged after you canceled, or charged twice, email me and I'll refund the extra payment right away. If I change a price, I'll email you between 7 and 30 days before it takes effect, and you can cancel before the new price is charged.

Please email me before asking your bank to reverse a charge. I answer within [REPLY TIME], and I'll fix any mistake. A chargeback on a payment that was correct closes the membership.

Gifts

A gift card never expires and has no fees. If the gift hasn't been used, the person who bought it can ask for a refund: email [CONTACT EMAIL] and I'll refund the card it was paid with and cancel the gift. Once it has been used (redeemed into someone's Sanctuary), a gift isn't refundable; the readings or the balance it became are the recipient's, under the rules on this page.

A gift balance under $10 can be paid out in cash on request: email [CONTACT EMAIL] and I'll send it to you, and the balance goes to zero. A gift membership is paid once and never renews; when it ends, nothing is charged.

Thank-yous

Live readings. The same rules as any reading: moved or cancelled with 24 hours' notice. If I cancel the live, if it ends before your turn, or if the technology fails on my side, the reading comes back to you to book again, or I refund it if you ask.

Gifts on my lives and videos. A gift you send me during a live or under a video can't be refunded once it's sent. Money you add to your gift balance stays yours until you spend it: it never expires, and if your balance is under $10 you can ask me for it in cash. If you change your mind about money you added and haven't spent, email [CONTACT EMAIL] and I'll refund it to the card you paid with. If you were charged twice or by mistake, email me and I'll put it right.

A thank-you is a gift to me, so it isn't refundable. If you were charged twice or by mistake, email me and I'll put it right.

The Oracle

Oracle readings are included in your tier as a daily allowance. Readings you don't use on a given day don't carry over, and they aren't refundable. If the Oracle is down for a long stretch, email me and we'll put it right.

How to ask

Email [CONTACT EMAIL] with the name and email you booked or joined with, and what you need. I reply within [REPLY TIME]. Refunds go back to the card you paid with, through Stripe, and usually show within five to ten business days.

Nothing on this page takes away a right you have under California or federal law that can't be waived.